Privacy Policy

Introduction

Welcome to Kids Active Fun, Canada's premier children's amusement park. We are committed to protecting your privacy and the privacy of your children. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kidsactivefun.site or use our services at our physical location.

By using our website or visiting our amusement park, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for events or programs
• Book birthday parties or group events
• Subscribe to our newsletter
• Contact us through our website or phone
• Participate in surveys or feedback forms
• Visit our physical location

This information may include your name, email address, phone number, mailing address, payment information, and emergency contact details for your children.

Children's Information

We are committed to protecting children's privacy in accordance with the Children's Online Privacy Protection Act (COPPA) and Canadian privacy laws. We do not knowingly collect personal information from children under 13 without verifiable parental consent. When we collect information about children, it is typically provided by parents or guardians and may include the child's name, age, and any special needs or medical information relevant to their safety at our park.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and geolocation data
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide and maintain our amusement park services, process bookings, and ensure the safety of all visitors
• Communication: To send you important updates about your bookings, park operations, safety information, and promotional materials (with your consent)
• Safety and Security: To ensure the safety and security of all park visitors, including emergency contact procedures
• Website Improvement: To analyze website usage and improve our online experience
• Marketing: To send you newsletters, promotional offers, and information about new attractions or events (you can opt-out at any time)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To operate, maintain, and improve our services and business operations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and business, including payment processors, email marketing services, and safety equipment providers. These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of our visitors or the public.

Emergency Situations

In case of medical emergencies involving your children at our park, we may share relevant information with emergency responders and medical professionals to ensure proper care.

Business Transfers

In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and firewalls
• Access controls and authentication procedures
• Regular security audits and updates
• Staff training on privacy and security practices

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Ensure website security and functionality

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website. We also use Google Analytics to analyze website traffic, which may collect anonymous usage data.

Your Rights and Choices

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format.

Correction and Updates

You may request that we correct or update any inaccurate or incomplete personal information.

Deletion

You may request that we delete your personal information, subject to certain legal and business requirements.

Opt-Out

You can opt-out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or contacting us directly.

Consent Withdrawal

Where we process your information based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy Protection

Protecting children's privacy is extremely important to us. We comply with all applicable children's privacy laws, including COPPA in the United States and similar Canadian regulations. Our practices include:

• Obtaining verifiable parental consent before collecting personal information from children under 13
• Collecting only information necessary for the child's safety and enjoyment at our park
• Not requiring children to disclose more information than necessary to participate in activities
• Providing parents with access to their child's information and the ability to request deletion
• Taking additional security measures to protect children's information

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different privacy laws than your jurisdiction. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our retention periods vary depending on the type of information and the purpose for which it was collected:

• Booking and event information: Retained for 3 years for safety and operational purposes
• Marketing communications: Retained until you opt-out or request deletion
• Website usage data: Retained for up to 2 years for analytics purposes
• Safety incident reports: Retained for 7 years as required by law

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date at the top of this policy
• Notify you of significant changes via email if you have provided us with your email address
• Obtain your consent for material changes if required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We are committed to addressing your privacy concerns promptly and will respond to your inquiries within 30 days of receipt.

Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario, Canada, and applicable federal Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Any disputes arising from this policy will be resolved in the courts of Ontario, Canada.